 Customer Service MainWelcome to demitasse Customer Service. We've made it easier than ever to find the information you're looking for. Just click on a subject at the left to get started. Or, read our answers to some of your top questions below.
Top Questions Asked:
Can't find the information you're looking for? Contact us. demitasse Customer Services po box 130 Woodbury, CT 06798 Toll Free: 1.877.495.9065 1.203.558.4545 What can I use as a form of payment? We accept the following:
Will I get a receipt with my order? Yes, you will receive an invoice with your order that can be used to return or exchange merchandise. Will my credit card be charged immediately? No, your credit card will not be charged until your order is shipped. When you enter your credit card information and click "order now" on the final review page, we'll give you an order confirmation number. You will also receive an e-mail confirming that your order has been received within approximately 24 hours. We will send you another e-mail to notify you when your order has been shipped and we've charged your credit card. How do I receive free shipping ? It's easy. When you get to the billing information page of checkout, simply enter the code in the space provided and complete the checkout process. My order hasn't arrived, how do I track my order? Find the FedEx or USPS tracking number in the e-mail we sent you confirming that your order has been shipped. Use that number at either www.fedex.com or www.usps.com to check the status of your order online. It may take 24 hours before tracking information appears on the carrier’s web site. Frequently Asked Questions (FAQs)
We accept the following:
Will I get a receipt with my order? Yes, you will receive an invoice with your order that can be used to return or exchange merchandise. Will my credit card be charged immediately? No, your credit card will not be charged until your order is shipped. When you enter your credit card information and click "order now" on the final review page, we'll give you an order confirmation number. You will also receive an e-mail confirming that your order has been received within approximately 24 hours. We will send you another e-mail to notify you when your order has been shipped and we've charged your credit card. How do I return or exchange an item? You can call or email customer service. Simply notify the representative which item you would like to return. We will send you either a replacement or credit the price and original form of payment. We will send an e-mail to notify you when your exchange has been shipped or that we've credited you. Since food items are perishable, returns should be made within 30 days. For more info on how to make a return or exchange How do I receive free shipping? It's easy. When you get to the billing information page of checkout, simply enter the code in the space provided and complete the checkout process. Can I place a large order for my company/family function? Sure. We are always happy to accommodate special orders for your company or family functions. Please call our corporate sales department at 1.877.495.9065 for more information. How will my order be delivered and when will I receive my order? All orders are shipped via United States Postal Service Priority Mail or FedEx. If you elect standard delivery, your order will arrive in approximately 7 to 10 days. If you elect express delivery, and order by noon EST, your order will arrive the next business day. My order hasn't arrived, how do I track my order? Find the FedEx or USPS tracking number from your order history in the e-mail we sent you confirming that your order has been shipped to check the status of your order online. It may take 24 hours before tracking information appears on the carrier’s web site. Can you ship to an international address? At this time, we are unable to accept or ship international orders. Can I ship to multiple addresses? Yes, you can ship items from one order to up to three different addresses within the United States. Enter separate addresses, shipping information and gift requests during checkout. There is an additional $2 shipping and handling charge to each extra address. (There are no shipping and handling charges for Online Gift Certificates.) If your order requires express delivery, the additional $10 express shipping charge will also be applied to each extra address. If I send a gift, will the recipient receive the invoice? No, just remember to note in the Instructions box indicating that you'd like us to include a gift receipt with your order on the billing and shipping information page of checkout. Your recipient will receive an invoice that lists the items, but not their prices, and which can be used to return or exchange merchandise. How do I change or cancel an order? If for any reason you would like to cancel or change your order with 2GetCoffee.com, please call 1.877.495.9065 as soon as possible. We will do everything that we can to accommodate your request. Keep in mind that our system is designed to fill orders and get them on their way as quickly as possible. As a result, we cannot cancel or change an order once it has entered the shipping process. The web site is slow in processing my order. What should I do? We constantly benchmark our site for performance. If you would like you are welcome to call in your order to a style consultant at 1.877.495.9065. Style consultants are available 24 hours a day, 7 days a week to assist you. What is the connection speed for 2GetCoffee.com? For optimum speed, it is best to access our site with a 28.8kps modem or better. Our pages are designed to transfer as quickly as possible over such a connection. Can you create a search option to better locate information? We're working on it. In the mean time, take a look at our site map to see what's included in each section. For additional assistance at any time, please call us at 1.877.495.9065. Can I check inventory online? No, but if an item is out of stock online, call us at 1.877.495.9065 and we'll be happy to back order the item for you if it is available to do so, or suggest similar items that you may like instead. Can you store my personal information so that I don't have to continue completing my information when placing an order? Yes, register with demitasse Online and we can store your credit card, billing and shipping information on our secure server to save you time during checkout. To get started, click "your info" at the bottom of the page, sign in when prompted to do so, and access your contact, billing and shipping information. What is the demitasse Online privacy and security policy? We recognize that we must maintain and use customer information responsibly. To read our complete privacy policy, click here. Can you include me in your e-mail updates? Sure, register with demitasse Online and you can sign up to receive special e-mail updates of demitasse events and announcements. Click here to get started. Does demitasse Online use cookies? Yes, we use cookies to improve your shopping experience. To find out more about cookies and how we use them, click here. Why didn't I receive an e-mail confirmation? An incorrect e-mail address may have been entered. Please call 1.877.495.9065 with your order confirmation number and we will confirm that your order has been placed. Why didn't I receive a shipping notification? An incorrect e-mail address may have been entered. Please call 1.877.495.9065 with your order confirmation number and we will confirm that your order has been shipped. |